Talk:Turkey/@comment-134.178.63.3-20140108003020

I recently spent 2 months travelling Turkey, with an Asus Nexus 7 Tablet. In a nutshell, getting a prepaid internet data service was a bad experience. Firstly, no-one in Turkcell would deal with me until I paid the Tax of TL100 to the Tax Office. No one seems to know the correct offices that one can pay this Government Tax.

After paying the tax I eventually bought a Data Sim and along with it a 4Gb Data top up. The sales people at Turkcell also advised they would register the IMEA No. of my tablet.

The internet service was connected and worked for only one day.

For the next week I could not obtain any decent response from official Turkcell Offices;( I had to go to other offices because of my travel itinerary). In one week worth of telling customer service officers in Turkcell my problem, only one person was able to assist me with any degree of confidence. Virtually everyone else tried to brush me off; Turkcell in general have very poor customer service. There are exceptions; a young lady in the main office of Fethiye eventually spent some time chasing up my dilemma; however she could not remedy the problem. Apparently the Telecommunications Commission of Turkey eventually controls all of the connections. They control the service' irregardless of who you purchased the service from. They had my information but absolutely no one could tell me or offer to fix my service, despite the young lady from Turkcell trying for me. Basically I lost around TL200 and no service at all. No one to complain to. Let this be a lesson to those of you bringing in your own handsets or tablets. The best service I got in two trips during the past two years with Turkcell was their main office in Selcuk( next to Ephesus) and the wonderful assistance of one staff member at the main Fethiye Office. Tom - Australia