Talk:Italy/@comment-28829906-20170824213902

Quick update on TIM mobile offers for those with prepaid SIMs:

(A Firefox browser on Windows 8 laptop was used)

1. Under the tab "Offerte per te" TIM lists special offers only available to you online, supposedly. They differ from the publically visible offers at https://www.tim.it/offerte/mobile/internet-su-misura-te#section2

2. For example, see attached image. Listed there was "Minuto xTe" offering unlimted (actually 10 thousand minutes) voice calls for four weeks for 3 Euros, repeating every 4 weeks until cancelled. I activated that and so it no longer appears in the list.

3. Beware that there appear to be errors in this list, which I am in the midst of reporting to both the twitter customer service and the livechat operator, namely that one or more offers have "ATTIVA" buttons that result in an "errore di sistema". For example, the second offer "Ricarica Internet Start 4G" fails, while the TIMGIGAPromo works.

4. twitter support (https://twitter.com/TIM_Official/lists/twitter-team) can be slow and I've had to remind them after 24 hours of no response. Recent problems have been: missing DISATTIVA button on one suspended offer (after 2 days managed to get customer service to manually disactivate this, as there was no other way): very slow updates to credit amounts after a topup (from one to three hours); the failing ATTIVA button in point 3 above.

5. live chat appears not to be able to view any external links where I had reported problems with containing images, or even the TIM community website itself, making describing problems challenging. They also appear to be limited to providing help at the public-facing offers, and not the internal myTIM offers. They decline to reply to my questions regarding a problem ticket system I could use.

6. Support numbers are 119 and 40916, but both are number based menu systems that also appeared to have no knowledge of the myTIM area, but I'll retry tomorrow. In particular I could not determine how to get hold of a human being to report the problems to.

Otherwise I can report that I was able to use 2 GB of data in July for 10 Euros, and that the signal often drops to 2G inside buildings and buses.