Talk:Germany/@comment-207.189.24.36-20180903021444

Do not use Vodafone!

Very poor service and even worse customer service! I travelled to Germany and bought CallYa Smartphone Special prepaid SIM-card in Berlin. I paid 35 euros even though it says 10 euros on the plan itself. I was told that my SIM will get activated in 3-4 hours. I had mobile internet right away, but could not make any phone calls (I had to make an urgent call). The next day I was traveling to Munich and decided to stop by a Vodafone shop to fix the issue since I had to make a call that day. The first staff member did not speak English very well, so he had to transfer me to an English speaking representative. He said that they could not help me. They don't know what exactly the problem is, but something went wrong at their shop in Berlin, and that if I need help, I need to go back to the same shop in Berlin to get help. Really? Driving 600km for this? This is just ridiculous. I tried calling that Berlin shop from the shop phone and no one picked up. The staff member suggested me to buy a new SIM-card that will get activated in 24-48 hours. Are you serious? Great way to make money. Selling SIM-cards that don't work and no one can help you with. After that I asked if there is some English-speaking customer service that I can call. They gave me the number. I asked to use their phone to call since my SIM-card didn't work. They said they won't let me. The exact quote was "Go to a hotel and call from there". And then the staff member said that they spent too much time on me already and that they can't help me. It seems like the staff of this shop doesn't realize that they work for Vodafone and not for their local shop. They expressed that it's not their problem many times throughout our conversation. At that point I just left.

Also, the internet stopped working once I left Germany even though they claim that the prepaid card is "EU Roaming inclusive". Not sure how Vodafone is still in business with such ridiculously poor customer service and lies at all levels of the company.