Talk:Euro4/@comment-71.125.19.251-20150720193023/@comment-24682153-20150807080602

Hi from Berlin.

I have to say even as a German speaker I'm not totally sure what has happened. The message reads: "The SMS couldn't be delivered as the given number is not valid or your balance on your account is not sufficient."

This probably happens, when you try to start the Ortel app, because after having changed SIMs there is a new verfication by (free) SMS every time. This seems to be blocked now because your account is at zero. On the other side, you can't start the app on an iPhone, as it is on Android only.

But your account can only be at nil when the €15 for the Cross package was booked before. This actually suggests that Cross is active. They wouldn't have debited on your account, when your credit had not been sufficient before.

There seems to be a block now because you account balance is at 0. And I don't know how this affects the Cross package. To be totally sure, you need to contact Ortel. Send them an email @ info@ortelmobile.de or better if you can reach a German number cheaply from where you are (e.g. by VoIP) call them at +49 177 177 1138. Someone is surely speaking English there as well.

Having booked the Ortel Cross packet, normally it shows at "Mein Tarif" on the app. But I guess, your app is not starting, as it can't verify your number because you are low on credit. It sounds confusing to me too.