Talk:Austria/@comment-78.104.123.10-20150227185252

I have had a very bad experience with Vectone

I just moved into Austria, and someone recommended a Vectone SIM card if I was interested in calling back home. The moment I put the card in my phone it said I needed to input some password I do not remember setting (not the SIM PIN code, which was on the card anyway), and I couldn't get past this password request, evene after factory-resetting the phone. So I bought another phone. The new phone accepted the card, but showed that I was roaming, apparently either because the phone wasn't made in Austria (I found out that it is a French phone later) or because the Vectone network is an MVN. I was told that this shouldn't be an issue because I wouldn't be charged extra (according to the venerable Vectone Call Centre).

Then I bought the All-in-one bundle, one of whose terms is that you can't use the 3GB data while roaming. Now, my Kitkat gadget does not have a button for disabling roaming all together: I can just disable data while roaming. '''It turned out that the card was strictly following the roaming status of the phone. '''When I enabled data while roaming, that was a violation of the Vectone terms. When I disabled data while roaming (which is what any reasonable person would do!) I had no data because the phone said I was roaming and I needed to enable data if I wanted data while roaming. I was never conclusively assisted.

On the other hand, I also bought a Drei SIM card. It also shows that I am roaming, but does not follow the roaming and data roaming rules the same way they would apply if I was "really roaming" internationally.

Conclusion: there is something wrong with the Vectone service.