Talk:Euro4/@comment-66.249.93.186-20151004072738/@comment-66.249.93.141-20151014191341

Hi Wolfbin.

I know it's been a while but I'm checking in to let you know that we are all back on-line with our sims. I had to supply passport details and fill in a copy of their form for each sim (basically telling them what we want done - unblock the two under my name and transfer and unblock the other two in my wife's name). Thank goodness for adobe fill and sign and my tablet. It took 2 days for Ortel to suspend the accounts and after receiving the forms another 2 days to reinstate the sims. We were all up about 5 days without data or calls (except when connecting in hotel wifi).

Just FYI - after the sims were unblocked I had to restart each device in order to have it register on the network again. The sims may even have been unblocked immediately but I only thought to try restarting my phone after the second day from receivng their email.

In any case kudos to Ortel for coming through in the end. And thanks again to you wolfbin for your assistance and advice.