Talk:Italy/@comment-79.10.25.125-20180911083305/@comment-24682153-20180911085046

You have to be in Italy to switch. For switching carriers all operators give special promotions called "Win Back" right now. Wind and Tre offer you plans and reductions that are not available to new customers. The MNP in Italy is free of charge, but because of the amount of users switching right now, it can take a few days.

I'd recommend to go to a Tre or Wind store where there is someone speaking English or check the mondomobileweb.it site (using a translator) for Win Back offers. The actual MNP process you initiate online, but you'll need to be at the local address for getting your new SIM card.