Talk:Spain/@comment-27155236-20170206192206

Can anyone please help?

I have 2 Orange Mundo SIM cards. I can log into the client area and see that I have €8 credit on one and €7 on the other. Last year while in Spain, I loaded credit onto both in the client area, using my VISA card, and then switched to "tu Mundo 2 Gb". Everything worked fine and I had 2 GB of data on each of them. When I left Spain, I activated the Go Europe option and switched to "tu Mundo" i.e. no data plan, and was able to use the cards throughout Europe for €1 for every 100 MB.

Now I am back in Spain and want to switch on the data plan again. I cannot do this until I have enough credit (€15) on the SIM but every attempt to load €10 credit with Visa or MasterCard ends in failure at the last step of the procedure. The first SIM card is valid until 28.05.17 and the second until 09.06.17.

Does anyone know if Orange has stopped accepting non-Spaish credit cards? What else could be the problem?