Talk:Italy/@comment-28829906-20160623213139/@comment-28829906-20160917215629

My SuperGiga will expire in four days, on 21 September, so I decided to look at the status at MyTIMOnline.

Anyone with experience with TIM please comment.

First I noticed the credit has reduced to 0.02 Euros (2 eurocents) with no explanation in the "Dettaglio e Costi Traffico". This section only covers the last two months so anyone using this should check at least every two months.

I have asked for an explanation at https://twitter.com/tim_official and the helper is still investigating.

A second problem was whenever I try to send a text message from a different mobile telephone to the TIM SIM card number with the SuperGiga activated, I always get "error sending message" at the sending telephone. I reported this to the Official TIM support and I am waiting for their response.

The TIM SIM card receives SMS from tim.it (roaming messages, new temporary codes, for example) but appears not to accept ordinary text messages.

This may be a problem for users, like myself, who wish to use the same TIM SIM as a recipient for authorisation text messages (to authorise a prepaid debit card for example), they may encounter the same problem.

A third problem, also still being investigated, is the tim.it website does not function correctly when recovering a MyTIM Mobile password (it appears passwords expire after 30 days, but recovering one, or creating a new one, just does not work). Quite frustrating.

Has anyone experience with these problems?