Talk:France/@comment-84.95.206.217-20151225121109

Just to report my experiences (to be taken as a warning) -

I bought a Bouygues SIM at a Relay shop at CDG in April. IIRC I got the line activated without too much trouble (my French comprehension is still adequate after all these years) but going through the identification process on the phone was quite a procedure as I don't speak French so well any more.

Once that was done I needed to actually put some credit on the phone. The on-line option I had hoped to use didn't work out (no French card) and I couldn't find top-up cards in any local shops so I had to go to the nearest Bouygues shop. They sold me a EUR 10 CarteXL and loaded it up for me. After that I had no further issues, the data service worked nicely for the few days we were there.

However I had hoped that the card would last a year, and I planned to try topping up towards the end to see if I could get better use out of the card over time. When I got home and had a chance to look at "My account" on their site I saw an expiry date of 16th December (remember - I activated my line in April) so contacted their customer service I think soon after and certainly a month ago to ask about that. I was told (recently) that there was a technical error and my card wouldn't expire then. Today I decided to check and can't sign in -- apparently my line DID expire - and I have no way now to follow up with them. I can live with that as with the current top-up options it didn't seem so worthwhile anyway but I am not happy about (1) not having got the service I should have in the first place and (2) *apparently* being lied to (a strategy to get me to buy a new SIM some time?).