Talk:Italy/@comment-28827071-20160623134017

Some information about Ringo Mobile, that I tried after reading this very useful wiki.

- Getting a SIM card is quite difficult, there are only a few official stores and other vendors are rare, especially outside northern Italy. I managed to find one in a small store near Termini station in Rome, although I payed a few euros more than the official price, as is rather common in this kind of multi-brand store run by people from the east.

- I may have had bad luck, but the connection isn't all that stable, often gets lost although network coverage is perfect.

- Topping up was very easy through PayPal in April 2016, but as of June 2016 it doesn't work anymore. An error message is displayed and customer support confirms its unavailability without giving further information.

- Topping up through credit card is offered as an alternative but may not work with all foreign cards. I tried with several Belgian credit and debit cards but none would work. Customer support basically just saying "it's the bank system, it's not us".

- Therefore I had a hell of a time trying to top up in Sicily. Regular tabaccherie can't sell these top-ups and most of them didn't even know the operator. In the end I went to one of the few stores that have a "PuntoPay" terminal allowing to pay several kinds of services including Ringo. Only cash accepted and no return, so be sure to insert the right amount.

- All that taken into account, be aware that it might be impossible to keep your card alive from abroad, hence even in Italy if you're in the wrong area.

- Verified APN is "internet.ringomobile.it", nothing else to be filled out. Hard to find unless you ask them, and the site to get it sent to you doesn't work as of June 2016.

- Customer support responds quickly and you're likely to have someone that understands English, although speaking some Italian does help.

In all, despite some good points (such as the rates and customer support), the experience isn't so great and I wonder whether they're going to survive as an operator.