Bosnia and Herzegovina

Basics

In Bosnia and Herzegovina three network operators are active:

• BH Telecom
• m:tel
• Eronet

This offer is supplemented by MVNOs attached to the providers like happy, haloo and Go! free. There is no 4G/LTE yet in this country and 3G coverage is mostly available.

The launch of 4G/LTE is expected for 2018. The national regulator has made amendments that existing 2G and 3G frequencies on 900, 1800 and 2100 MHz can be used for 4G/LTE services in the future.

Be aware that Bosnia and Herzegovina is not part of the EU, nor the EEA, where from June 2017 new international roaming rules are enforced. So roaming rates are not capped or regulated in the country and can be much higher. Better buy a local SIM card instead.

Instead, Bosnia-Herzegovina is part of an own Balkan roaming zone with Montenegro, Serbia and Macedonia where international data roaming is capped at 0.20 € per MB from July 2017.

BH Telecom

BH Telecom is the leading provider in the country with a 45% share in 2015. 2G is on 900/1800 MHz, 3G on 2100/900 MHz. First trials with 4G/LTE started in 2014, but no commercial launch yet.

Ultra

Ultra is the name of their prepaid product. it's available in their shops (locator) and other outlets like post offices, kiosk and book shops for 5 KM. Customers receive a 300 MB mobile internet traffic bonus and 3 KM credit for 7 days. Different Ultra plans are offered. If you change to Ultra Surfa by calling 1204, the default rate is decreased.

Default data on Ultra is 0.80 KM per MB, on Ultra Surfa default rate drops to 0.04-0.10 KM per MB depending on data volume.

Data feature packages

Dafault internet is billed with 0.80 KM per MB. These data packages called 'Buy & Surf' for high speeds up to 3.6 MBit/s and can be booked on the Ultra cards in these denominations:

Volume	Price	Time	Activation
50 MB	1 day	0.50 KM	*108*1*0#
250 MB		2 KM	*108*2*0#
500 MB	10 days	7 KM	*108*3*0#
	30 days	10 KM	*108*4*0#
1 GB	1 day	3 KM	*108*7*0
	10 days	10 KM	*108*5*0#
	30 days	13 KM	*108*6*0#
3 GB	30 days	23 KM	*108*8*0#

To get data balance, type *108*?*1# where ? stands for the size 1-8 according to activation code.

Tourist SIM

In 2016 a new tourist SIM was introduced called Ultra Tourist, with two distinct offers for tourists visiting Bosnia and Herzegovina:

• Ultra Tourist 1: BAM 20 with 5 GB for mobile internet and BAM 5 for domestic and international calls and SMS valid for 10 days.
• Ultra Tourist 2: BAM 40 with 15 GB data and BAM 10 for domestic and international calls and SMS valid for 30 days.

Data-only SIM

Their data-only SIM card is called Ultra Internet for 5 KM. It doesn't contain voice, only SMS. Ultra Internet has an initial credit of 3 KM for SMS services to mobile and fixed networks of BH Telecom and 300 MB of mobile internet valid for 7 days. To activate, you need to send an empty SMS to 06111080. For more data, it needs the same packages from above.

As an ongoing promotion the Ultra Internet 'Special Edition' is available at the promotional price of KM 10 and purchasers will receive 2 GB of mobile internet for 10 days and 3 KM credit for 30 days.

For more data, the same packages as shown above can be added.

More info

• Website: https://www.bhtelecom.ba/index_bht.htm
• VoIP is allowed
• APN: minternet.bhmobile.ba or active.bhmobile.ba

m:tel

m:tel is BH Telecom's biggest rival in the country and the number 2 provider with a 41% share. 2G is on 900/1800 MHz, 3G on 2100/900 MHz. First trials with 4G/LTE started in 2013, but no commercial launch yet.

Frend

Frend spoken "friend" is their voice & data prepaid product. Starter Packs cost 4 KM at their points of sale. including 4 KM credit. Data is default at 0.88 KM per MB. You can add these packages:

• 100 MB for 24 hours: 1.20 KM
• 500 MB for 24 hours: 2.30 KM
• 1 GB for 7 days: 3.5 KM
• 5 GB for 30 days: 11.70 KM

Max speed is 21 Mbps. For overuse, speed will be throttled to 128 kbps. Activation by *100#.

Frend Net

Frend Net is their name of the prepaid SIM for internet. It's sold for 4 KM with 4 KM credit and 200 MB data included. Default rate here is 0.15 KM per MB. Following packages can be booked on Frend Net valid for 30 days:

• 250 MB: 5.85 KM
• 1 GB: 11.70 KM
• 2 GB: 17.55 KM

Activation is by USSD code *100*5#

Tourist offers

m:tel has introduced prepaid packages specifically designed for tourists visiting Bosnia and Herzegovina. The Tourist Ino Min & Net package sold at 25 KM comes with 30 minutes for calls to fixed and mobile networks in Poland, the Czech Rep., Turkey, Serbia, Montenegro, Croatia, Slovenia, Austria, Germany and Russia. The bonus minutes are valid for 7 days from activation and customers also get 1 KM on their account valid for 30 days, as well as 5 GB of mobile internet at the maximum speed (up to 21 Mbps). The package costs BAM 25.

Tourist Net is a package for data-only valid for 3 days and customers also get 1 KM credit on their account for 30 days for sending SMS and making calls. The price of the data package is 10 KM and he promotional offer is valid until 20 March 2017.

More info

• APN: mtelfrend
• Website: http://www.mtel.ba

HT Eronet

HT Eronet by HT Mostar is the smallest provider with only 14% market share. In 2016 national roaming was ended, so HT Eronet clients need to rely on their own limited infrastructure, 2G on 900 MHz, 3G on 2100 MHz.

Better make a network scan before purchase. Prepaid SIMs are sold in their shops (list). To start data, you may need to text 'GPRS' to 0633807.

!hej

!hej is the name of their prepaid voice & data SIM card. SIM card costs 9 KM and includes 5 KM of credit and another 4 KM after registration. Default rate is 0.15 KM per 100 kB. Different tariffs are offered. These data packages can be added to !hey Zovino, !hey SMSajmo and !hey Ludito:

• 200 MB until midnight: 1 KM, activation: *103*1#
• 400 MB for 7 days: 3 KM, activation: *104*1#
• 1 GB for 30 days: 10 KM, activation: *105*1#

There are two monthy prepaid combined packs with data on the "!hej Savršena" (= Hey Perfect) plan. You can activate this tariff by code *102*0# - default rate on !hej Savršena is 0.09 KM per 100 kB.

• 10 KM: 200 MB, 150 domestic texts and 80 domestic mins

• 20 KM: 500 MB, 300 domestic texts and 200 domestic mins
• more data can be added:
  • 500 MB for 5 days: 2 KM (by *106*1#)
  • 1 GB for 7 days: 3 KM (by *107*1#)

Data-only SIM

They also sell a prepaid data-only SIM called "!hey internet 2GO". Starter packs are available for 10 KM. Default rate is 0.10 KM per MB. These packages can be added:

• Internet D: 1 GB until midnight - 3 KM, activation: *113*1#
• Internet M: 1 GB for 30 days - 10 KM, activation: *115*1#
• Internet L: 4 GB for 30 days - 20 KM, activation: *116*1#

Check remaining data balance by code *11?*2# where ? stands for the same number in the activation code.

More info

• APN: gprs.eronet.ba
• Website: http://www.hteronet.ba

happy

Happy is a MVNO on the BH Telecom network. Their SIM starter packs are available for 2 KM at many places. Out of bundle fee is 0.15 KM per MB.

Data featured packages

Three data packages are offered:

• 200 MB for 24 hours: 0.50 KM, activation: *101*2*0#
• 500 MB for 7 days: 3 KM, activation: *101*3*0#
• 2 GB for 30 days: 10 KM, activation: *101*4*0#

To get data balance, type *101*?*1# where ? stands for the size 2-4 according to activation code.

More info

• VoIP is allowed
• APN: happy.internet
• Website: http://www.happy.ba

haloo

Haloo is a MVNO on HT Eronet. Their starter packs are available for 4 KM (2x SIM cards). Default data rate is 0.50 KM per MB. To activate data, you need to text 'GPRS' to 064 450 0001 and check APN (below).

Data featured packages

They have three packs for data:

• 1 GB for 1 KM in 24 hours, activation: *115*1#
• 1 GB for 3 KM in 7 days, activation: *116*1#
• 2 GB for 8 KM in 30 days, activation: *117*1#

Check data consumption by code *11?*2# where ? stands for the number in the activation code.

More infornation

• APN: web.haloo.ba
• Website: http://www.haloo.ba

Go! free

Go! free is a new MVNO of Logosoft that started in 2015 on the network of m:tel. Their starter packs and top-ups are generally available now.

Availability

Go! starter pack is sold for 4 BAM with the same credit valid for 30 days at all branded sales points. There you can find top-ups for 2, 3, 5, 10 and 20 BAM valid for 10-90 days. The SIM stays valid for 120 days past top-up plus 30 days grace period. To activate your SIM, you need to place a call, send a SMS or dial *777#.

Data feature packages

Default data stays at 0.12 BAM per MB, billed in 100 kB increments.

Package	Data	Validity	Price
GO! Net 1GB	1 GB	24 hours	1 BAM
GO! Net 2GB	2 GB	7 days	3 BAM
GO! Net 3GB	3 GB	30 days	10 BAM

Choose package by *777#.

More info

Website in English: http://www.gofree.ba/en. Note that English website version is not up to date. Better check Bosnian site too with a google translator. APN is still unknown.

izimobil

Izimobil stopped operations in Bosnia-Herzegovina in 2016. The operator has had its MVNO licence withdrawn and was removed from the register of active providers.