Tt.png

Basics[edit | edit source]

Trinidad and Tobago has two mobile operators:

* bmobile
* Digicel Trinidad and Tobago

A 3rd operator was proposed by the regulator in 2015, but hasn't started yet. While there are two providers, bmobile and Digicel, several were granted licenses but they did not build out due to the market competitiveness. Each provider holds about 50% of the market.

2G/GSM is on 850 and 1900 MHz, 3G HSPA is on 850 and 1900 MHz and still referred to as "4G" by local operators, but slowly phased out, because of LTE introduction.

At the end of 2016 new licenses for 700, 850, 1700/2100 and 1900 MHz are expected to be released. 4G/LTE has been launched commercially in 2016 by bmobile on the 1900 MHz band and by Digicel in 2018 on 1900 MHz band.

When purchasing a SIM card, one may or may not need to show one's ID card (or passport).

bmobile[edit | edit source]

Bmobile-logo.png

bmobile is the mobile division of Telecommunications Services of Trinidad and Tobago (TSTT). TSTT is a joint venture of Cable & Wireless and the Trinidad and Tobago Government with the government holding a 51% majority stake.

They are the more established provider, but their coverage is slightly less than that of their competitor Digicel. 4G/LTE has only started in 2016 on 1900 MHz (band 2). It will initially be rolled out in the capital Port of Spain, San Fernando, and Scarborough. If granted a 700 MHz spectrum license, the telco hopes to achieve 85% population coverage within a couple of months. TSTT previously launched a data device-only TD-LTE 2500 MHz (Band 41) network in 2014 called Blink, which it has expanded to over 400 locations, but requires a contract. This service has since been upgraded to LTE-A using Carrier Aggregation and 8x8 MIMO.

All rates given by bmobile are without taxes. So add 12.5% VAT (sales tax) for the final price. 4G/LTE is available for prepaid customers without surcharges.

Availability[edit | edit source]

SIM cards are available from the bmobile store at Piarco airport in the duty free area. They are also available at some malls such as Trincity Mall, Gulf City, West Mall, and at TSTT offices in Port of Spain, San Fernando, Scarborough and other areas (store list).

Standard (Mini) SIM, Micro SIM and Nano SIM are available. SIM cards are sold for

  • TT$50 with TT$25 credit,
  • TT$75 with the same credit,
  • TT$100 with TT$150 credit,
  • TT$200 with TT$300 credit
  • TT$300 with TT$500 credit.

The included credit is valid for 30 days after activation.

To activate the SIM, insert the SIM into the phone and dial 800-3745. You will hear a message confirming the activation of the SIM and your airtime credit.

For top-ups, one can purchase top-up cards as e-card top-up TT$ 10-200 or scratch cards for TT$ 20, 50, 100 at local stores and shops. There is usually a sign outside. To load a top-up code, type *135#<voucher PIN>#. You can check the balance at anytime by dialing 120#.

Combo packages[edit | edit source]

Default rate outside of packages is TT$ 2 (TT$ 2.25 tax incl.) per MB.

In 2017 they discontinued all data feature packages and started to sell "unlimited" (*) combo plans:

Time Data Local

Calls

Local & Intl.

Text

Roaming

Data

Price

excl. tax

Price

incl. tax

1 day Unlimited Unlimited (on-net)

30 Anywhere Minutes

Unlimited - TT$ 20 TT$ 22.50
3 days Unlimited Unlimited (on-net)

75 Anywhere Minutes

Unlimited - TT$ 40 TT$ 45.00
7 days Unlimited Unlimited (on-net)

175 Anywhere Minutes

Unlimited - TT$ 99 TT$ 111.37
30 days 20 GB Unlimited (on-net)

200 Anywhere Minutes

Unlimited 1 GB TT$ 215 TT$ 241.85
30 days Unlimited Unlimited (on-net)

400 Anywhere Minutes

Unlimited 3 GB TT$ 349 TT$ 392.62

(*) A special Fair Use Policy applies to "unlimited" data: "On the rare occasion that a customer far exceeds the average use of 99% of our customers, bmobile may notify the customer that they are using excessive amounts of services, may prompt an investigation to ensure policy violations are not occurring, or have their access temporarily reduced or suspended until it ascertains whether the customer is using services properly."

For streaming the max. speed is throttled to 512 Kbps on these "unlimited plans".

Tourist SIM[edit | edit source]

Since 2017 bmobile has offered a prepaid Tourist SIM to customers which provides mobile service to customers who are visiting Trinidad & Tobago for a short period of time. The Tourist SIM is available at the bmobile Duty Free store, bmobile Hilton, and other select authorized channel partners and hotels. The SIM card is activated by first call activation. You simply have to make a call to any mobile number to activate the SIM and the associated bundles.

The SIM cards come in three (3) denominations as outlined in the table below:

Time Data Local Calls Local & Intl. Text Intl. Calls (*) Price excl. tax
14 days 10 GB Unlimited (on-net)

100 mins

Unlimited 50 mins TT$ 210.00
30 days 10 GB N/A N/A N/A TT$ 225.00
30 days Unlimited Unlimited (on-net) Unlimited N/A TT$ 350.00

(*): International minutes include calls to the US, UK, Canada, and Caribbean only.

You will receive a message 2 days before the bundle expires and another message upon expiration of the bundles. The SIM card itself will expire 7 days after the bundle does. You can extend the validity of the SIM card by purchasing any unlimited talk and data bundle.

Roaming offers[edit | edit source]

In all other FLOW/C&W networks in the Caribbean (Anguilla, Antigua, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts/Nevis, St. Lucia, St. Vincent, Turks & Caicos) reduced rates apply on default: TT$ 2 (TT$ 2.25 tax incl.) per MB.

More info

Digicel Trinidad & Tobago[edit | edit source]

Digicel TT.png

Digicel is the first and only competitor to bmobile. They tout themselves as "the bigger, better network" and have aggressively built out coverage, partly surpassing bmobile. They are very aggressive with marketing and promotions, but their rates remain similar to bmobile.

In July 2018 4G/LTE was launched on the 1900 MHz band (B2). The 2100/1700 MHz band (B4) is also used for LTE. They also used this band to launch LTE-A using Carrier Aggregation with the 1900 MHz band (B2) in November 2019. Coverage is also available Nationwide. Check out their coverage map. The company has won the 2016, 2018 and 2019 Speedtest award for the fastest mobile network in Trinidad and Tobago.

Digicel's rates all exclude 12.5% VAT (sales tax). In 2014 they tried to block all VoIP use for their customers, but were told by the regulator to lift this ban again.

Availability [edit | edit source]

SIM cards are available from the Digicel kiosk at Piarco airport in the duty free area. They are also available at malls and stores throughout the country (store locator). Their SIM card comes with TT $20 and priced at TT$ 49. Standard SIM, micro SIM, and nano SIM are available. For their new 4G/LTE network, you'll need a 4G-enabled SIM card.

Top-ups can be made by e-vouchers TT$ 5 - 500 or top-up cards TT$ 20 - 500. To recharge type *121*<voucher PIN>#. To check balance type *120#. Top-ups can also be done via the Digicel top-up App on iOS and Android, online or via the MyDigicel app by credit and debit cards (with a CVV number) and at stores in the US.

Data feature packages[edit | edit source]

Default tariff outside of packages is TT$ 1.90 per MB. As of February 10, 2020, Pay As You Go data is no longer an automatic service and customers now have to manually choose to access PAYG data by opt in and out by dialling *729#. They offer LTE+/HSPA+/EDGE Quick Pick Plans that include data, calls and SMS. All plans are Unlimited with a specified amount of LTE data allocated to each plan. When all of the LTE data is exhausted speeds will be throttled to 2G Speeds. A 30 day 7GB plan as well as a 1 hour quickie pass are also available. All data-only plans have been discontinued. Waze, Loop, Wikipedia and the MyDigicel app are zero-rated and can be accessed for free without a data plan.

Unlimited Plans:

Time LTE Data Calls Texts Price

tax excl.

Price

tax incl.

1 day 10 GB Unlimited (on-net)
30 mins to other local networks
Unlimited (on-net) TT$ 20 TT$ 22.50
3 days 30 GB Unlimited (on-net)
30 mins to other local networks/day
Unlimited (on-net) TT$ 50 TT$ 56.25
10 days 7 GB Unlimited (on-net)
30 mins to other local networks/day
Unlimited (on-net) TT$ 99 TT$ 111.38
10 days (*) 14 GB Unlimited (on-net)

150 Anywhere Minutes

Unlimited (on-net) TT$ 125 TT$ 140.63
30 days 15 GB Unlimited (on-net)
200 Anywhere Minutes
Unlimited (on-net) TT$ 249 TT$ 280.13
30 days 25 GB Unlimited (on-net)
300 Anywhere Minutes
Unlimited (on-net) TT$ 299 TT$ 336.38
30 days 50 GB Unlimited (on-net)
400 Anywhere Minutes
Unlimited (on-net) TT$ 349 TT$ 392.62

(*) Available via the MyDigicel App.

Other Plans:

Time Data Calls Texts Price

tax excl.

Price

tax incl.

1 hour Facebook Lite/ Instagram &

WhatsApp

Unlimited (on-net) Unlimited (on-net) TT$ 5 TT$ 6.50
1 day WhatsApp - - TT$ 12 TT$ 13.50
1 day Facebook, Twitter,

Instagram, Snapchat and WhatsApp

- - TT$ 15 TT$ 16.88
30 days - 100 Anywhere Minutes - TT$ 50 TT$ 56.25
30 days 7 GB Unlimited (on-net)
150 Anywhere Minutes
Unlimited (on-net) TT$ 199 TT$ 223.88
11 pm - 5 am Unlimited Unlimited (on-net) - TT$ 5 TT$ 6.50
11 pm - 5 am - Unlimited (on-net) - TT$4 TT$ 4.50
Saturday - Sunday - Unlimited (on-net) - TT$ 22.50 TT$ 25.32

Activation is by typing *323# and then choose the package. Check data balance by *120*4#. To all prices 12.5% taxes need to be added for the final price.

If data is depleted, speed will be throttled to "2G" speeds. For more data, you can add by dialling *323# or visit the MyDigicel app:

  • 1 GB: TT$ 10 - TT$ 11.25 (tax incl.)
  • 3 GB: TT$ 20 - TT$ 22.50 (tax incl.)

Tourist SIM[edit | edit source]

Travellers to TT have the option of purchasing a Tourist SIM package for US$ 30 (or TT$ 202.50). The package will be valid for 30 days from the date of activation. After 30 days, you can't renew the plan and will need to purchase a local Digicel plan instead.

With the Tourist SIM package you receive: unlimited on-net calls and texts, unlimited WhatsApp messaging (voice and video calling are not included), 3 GB of data, 200 "anywhere" minutes applicable to all local numbers, to the USA, Canada and UK as well as Digicel Caribbean mobiles.

Roaming offers[edit | edit source]

Digicel offers two reduced roaming packages to be used on Digicel's Roaming Partners' networks as well as Digicel networks in "DigiRoam" territories: Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Panama, St. Kitts, St. Lucia, St. Vincent and the Grenadines, Suriname, Turks & Caicos. Standard roaming charge is TT$ 3.11 per MB.

  • Caribbean Roaming Passport: TT$ 199 plus tax. It includes for 7 days, free incoming calls, free calls to Trinidad & Tobago, free SMS in the DigiRoam zone and unlimited data on these networks. Activation by dialing *147#.

For all the destinations above and the US, Canada, UK and others, they have introduced EZ Roaming plans with free incoming calls and:

Time Voice Data Price
3 days 10 mins 100 MB TT$ 100
7 days 20 mins 250 MB TT$ 200
14 days 40 mins 500 MB TT$ 300
30 days 60 mins 1 GB TT$ 400

Caribbean Roaming (DigiRoam Territories)

Time Voice Data Texts Price
7 days Unlimited (incoming)

Unlimited (to home)

Unlimited Unlimited

(Digicel Caribbean)

TT$ 199

Activation is by dialing *323# or app. Add 12.5% taxes to all prices. A reduced overage rate of TT$ 2 per MB applies as long as the plan is running.

More info[edit | edit source]

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